Pulling Threads, Pushing Boundaries! The Core Switch Catalyst at Mascoma Bank [Video]

In this engaging episode of FinTech Confidential, hosts Tedd Huff and Colton Pond, along with Rafael Reznek (Chief Technology Officer) and Sam Pause (Chief Innovation and Brand Officer), share insights into Mascoma Bank’s distinctive approach in the banking sector. Known for its unique mutual ownership model and focus on community and environmental sustainability, the bank shines as a model of innovation and customer-first services in the digital banking era.

Key Highlights:
– Mutual Ownership and Sustainability
– Positive Use of Technology
– B Corp Certification
– Proactive and customer-focused Tech Transformation
– Community Banks’ Rise
– Core Switch Technology
– Simplifying Lending Platforms

Takeaways:
– Mascoma Bank exemplifies the balance between prioritizing community values and using technology to enhance services and impacts.
– Prioritizing customer needs through technology & potential for community banks to stand out.
– Updating technology and focusing on customer needs for future banking challenges.
– Success Indicators, customer satisfaction, streamlined processes, and reduced costs.

Links:
Mascoma Bank
Website: https://www.mascomabank.com/
LinkedIn: https://www.linkedin.com/company/mascoma-bank/
X (formerly Twitter): https://twitter.com/mascomabank?lang=en
Facebook Page: https://www.facebook.com/MascomaBank
Instagram: https://www.instagram.com/mascoma_bank/
YouTube: https://www.youtube.com/@MascomaBank

Fintech Confidential
Podcast: https://fintechconfidential.com/listen
Notifications: https://fintechconfidential.com/access
LinkedIn: https://www.linkedin.com/company/fintechconfidential
Twitter: https://twitter.com/FTconfidential
Instagram: https://www.instagram.com/fintechconfidential

Support provided by LoanPro and HAWK:AI. Discover how LoanPro is revolutionizing lending through technology at loanpro.io and explore HAWK:AI’s innovative compliance solutions at gethawkai.com.

Time Stamps:
00:00 Mascoma Bank’s Modernization Journey
01:33 Spotlight on Mascoma Bank
02:37 Insights into Mascoma Bank
05:12 Rafael Reznek’s Banking Journey
06:50 Sam Pause’s Experience and Innovation
09:22 Raphael’s Technology Approach
11:17 B Corp Certification’s Role
14:01 Start of Modernization Journey
15:56 Modernizing Mascoma Bank
19:44 Technology’s Impact on Customer Experience
22:42 Community Banks and Technology
23:32 Sponsored Message: LoanPro
24:12 Prioritizing Technology
25:44 Core Switch: A Game Changer
28:38 Core Switch’s Customer Impact
30:18 Technology Solutions in Lending
41:44 Data and AI in Future Banking
42:41 Transformation of Banking Roles
44:01 Future of Banking: Personalization
45:54 Closing Remarks

This is a Production of Diamond D3, Media

About:
Raphael Reznek: As the CIO of Mascoma Bank, Raphael Reznek revitalizes community banking by questioning the status quo and pioneering digital transformation. He turns skepticism into innovation, drawing on extensive experience in technology leadership to create customer-focused solutions that boost engagement and loyalty. Reznek’s approach positions technology at the heart of business evolution, aiming to set new standards for small banks in today’s digital landscape.

Samantha Pause: As the Chief Innovation and Brand Officer at Mascoma Bank, she has dedicated her 32-year career to the institution, starting as a teller in 1991. Leveraging her extensive experience across various roles, she actively propels innovation and brand development, significantly contributing to Mascoma Bank’s impact on team members and customers. A key advocate for social responsibility, Samantha played a pivotal role in achieving Certified B-Corp status for the bank, reinforcing its commitment to serving the community.

Mascoma Bank: Incorporated in 1899, Mascoma Bank, with 25 locations throughout the Connecticut River Valley in New Hampshire and Vermont, is a mutually owned bank and not for sale. The bank’s priority has always been its customers, who are provided with the security of a long-term relationship and a full suite of services.

Tedd Huff: Tedd Huff is the Co-Founder of Voalyre and the President and founder of Diamond D3, a professional services consulting firm focused on global payments and marketing. He is also a video podcast host and producer of Fintech Confidential.
Over the past 24 years, he has contributed to FinTech startups as an Advisory Board Member, Co-Founder, and Chief Experience Officer, providing strategic and tactical direction for Global Payments OpenEdge, Heartland Payments, Nuvei, and TSYS, among others, focusing on growth while delivering innovation, process improvements and user experience-driven value to simplify the complexity of payments.

Diamond D3, Media: A media creation, management, and production company delivering engaging content globally