How to Create Clear Client Communication Systems [Video]

Wondering how to handle situations where client expectations aren’t aligned with project realities? Want to set up a repeatable process to avoid unexpected client reactions? Discover critical skills and practical tips to define, meet, and exceed client expectations.

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⏰ Timestamps
00:00 Intro
01:56 About Kevin Kwok
04:33 How to Approach Client Communication Differently
06:14 How to Set Up and Manage Expectations for New Clients
11:25 Effective Communication Channels for Maintaining Client Relationships
12:45 How to Balance the Technical Aspects of Your Services With Client Expectations
14:13 How to Handle Situations Where Client Expectations Are Misaligned With the Service Project
17:00 Tools and Technology to Enhance Your Communication With Clients
19:43 How to Ensure Your Communication and Expectations are Clear When Clients Transition From the Sales Process to Service Delivery
23:45 How to Create Effective Feedback Loops With Clients
26:51 How Poor Communication or Misaligned Expectations Can Lead to Challenges With Clients
29:45 How to Effectively Communicate With Clients Through Your Reporting
33:33 Advice for New Agency Owners About the Importance of Client Communication and Expectation Management

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