Student-loan borrowers will start to see ‘improvements’ to the repayment process starting this month [Video]

Millions of student-loan borrowers might soon see improvements to the platforms they use to pay off their debt.

Over the past few days, President Joe Biden’s Education Department sent emails to federal borrowers informing them of “a new loan servicing environment” that includes updates to improve data security and scam detection, according to a copy of the email reviewed by Business Insider.

Federal Student Aid also posted an announcement on its website with further details on the platform changes. Specifically, the first few changes beginning in March will streamline all federal servicer websites and email addresses to end in “.gov,” along with an update to each servicer’s website to include branding for the Federal Student Aid office. This is likely an effort to prevent scams by making it clear to borrowers that the servicer works with the federal government.

Additionally, Federal Student Aid said it’ll implement a new log-in process for borrowers “later in 2024” to allow …