Proactive Steps: How to Handle Negative Franchise Reviews Effectively [Video]

We’ve all been there. You wake up, check your notifications, and bam – some customer’s less-than-happy experience is staring you in the face. It’s easy to take it personally, but what if we told you these moments are actually packed with potential?  

Yes, you read that right. Just because there are folks expressing unpleasant thoughts about your franchise doesn’t mean it’s the end of the world. In fact, handling negative reviews is your chance to turn a critic into a fan – or at least show the rest of the world that you’re the kind of business that listens and genuinely cares.

So, how do you flip the script on those reviews and ensure they work for you, not against you? Stick around as we explore the most effective proactive review management solutions that can transform those unwanted reviews into a win.

Step 1: Take a Breath and Assess

When a negative comment hits, take a moment. You’ve put your …