Customer Success Manager – Social News Desk [Video]

Company Overview:

Social News Desk is a leading provider of social media publishing software (SaaS), empowering news organizations, government agencies and businesses to effectively manage their social media presence. Our innovative platform enables clients to publish, monitor, and analyze content across various social media channels, ensuring they stay at the forefront of the rapidly evolving digital landscape.

Position Overview:

We are seeking a dynamic and results-driven Customer Success Manager to join our team. As a Customer Success Manager at Social News Desk, you will play a pivotal role in ensuring our clients achieve maximum value from our software and experience exceptional levels of satisfaction. You will be the main point of contact for clients, guiding them through onboarding, offering continuous support, and fostering long-term relationships.

Responsibilities:

Onboarding and Training:

Relationship Management:

Product Expertise:

Issue Resolution:

Retention and Upselling:

Marketing:

Qualifications:

Worksite:This position is remote. Employees are required to maintain their own in-home office space …