Lowe’s apologizes after shopper blasts customer service fail and pleads with chain to ‘rectify horrible situation’ [Video]

LOWE’S has apologized to a fuming customer after they slammed the retail giant for poor customer service.

The unhappy shopper complained about the lack of service provided and demanded the chain “rectify the horrible situation”.

Lowe’s issued several apologies after a raft of customer complaintsCredit: Getty

Furious shoppers took to social media to voice their frustrations with the home improvement retailerCredit: Getty

They said they bought a brand new washer and dryer from the retailer, but are still waiting for customer service to get it installed.

But instead of providing the service, the company has been sending emails claiming the service has been completed.

The frustrated customer wrote on X/Twitter: “Ordered a washer and dryer. Old ones are supposed to be hauled off and new ones installed.

“[But] I keep getting emails that service has been completed. It has NOT. Customer service is NOT helping.

“Can you put me in touch with someone who can rectify …