What AI means for public sector training and upskilling [Video]

Generative AI is reshaping many aspects of the workforce, including training and upskilling. With over 150 million online learners on Coursera, Jeff Maggioncalda, the platform’s CEO, is witnessing firsthand the growing demand for AI skills. “Generative AI is not just about learning how it works but, more importantly, how to use it,” says Maggioncalda. “Every job role will change — some significantly — and public sector roles are no different from those in the private sector.”

Maggioncalda stresses the urgency for government agencies to adapt to this technology in a new video interview. While AI has already revolutionized customer support, marketing, programming and data science roles, its impact on government jobs is just beginning. “We’re seeing governors across the U.S. mandate AI upskilling programs for state employees,” he says. “Institutions must teach their employees how to use these tools or risk falling behind.”

Maggioncalda emphasizes the competitive dynamic at play …