Telus outage in Fraser Canyon; 911 service unavailable for customers [Video]

Telus customers living in or travelling through parts of the Fraser Canyon were unable to use their cell phones to call 911 Tuesday, after a construction accident damaged a network cable.

E-Comm 911 posted on social media about the outage just after noon, saying wireless service was unavailable in several communities along Highway 1.

“Life-threatening emergency? Dial 911 in case service has been restored. No service? Head to nearest ER/doctor or police/fire department if able,” the provider wrote on X.

Telus, in a statement, said there were “temporary disruptions” to service in and around Hell’s Gate, Kanaka Bar, Boston Bar and Spuzzum. The cause of the outage was a “third-party construction accident” and the goal is to have service fully restored by 7 p.m., a spokesperson for the company wrote in an email.

“We know how critical connectivity is for our customers, and we are working to restore services as …