Priya Ranjan Parida: Leading IT Service Management and Transformation in the Digital Era [Video]

In the dynamic field of IT service management, Priya Ranjan Parida stands out as a professional who combines technical mastery with strategic vision. With over 16 years of experience across banking, retail, insurance, and media sectors, Priya has established himself as a leader in optimizing IT service delivery. his expertise in ITIL, IT Service Management (ITSM), and ServiceNow solutions has enabled him to drive impactful changes, ensuring that technology serves as a catalyst for business growth and efficiency.

Rooted in ITIL and ITSM principles, Priya Ranjan is a sought-after expert for organizations looking to streamline IT operations and enhance service delivery. Certified in ITIL V3 and as a Scrum Master, he skillfully combines structured service management with agile adaptability. As a product owner, he oversees ServiceNow implementations, designing service roadmaps that align with business objectives while optimizing operational efficiency.

Currently serving as a Senior Systems Analyst, Priya Ranjan defines the …