With over 24 years of experience, Mahadu Vinayak Kurkute is a results-driven IT Service Management professional whose expertise and visionary approach have placed him at the forefront of IT operations. As a certified ITIL expert and a gold-medalist in engineering, Mahadu has led pivotal projects, consistently enhancing service delivery, optimizing IT infrastructure, and driving operational excellence on a global scale.
Currently serving as Director of IT Service Management, Mahadu has pioneered an ITSM program that aligns IT services with business goals. His initiatives have transformed a traditionally process-focused IT department into a user-centric, value-driven function. By forging close partnerships with technology teams and business stakeholders, Mahadu ensures that IT policies, standards, and frameworks meet ITIL standards, enhance productivity, and reduce risk. His holistic approach has fostered continual improvement through regular reviews, trend analysis, and metrics reporting, ensuring IT services remain efficient and reliable.
Among Mahadu’s impactful projects is his work …