Winning Gold at The Drum Awards for Agency Business in the Client Relations category is Translate Plus. Here, in its own words, is how it maintained a winning satisfaction rate.
2023 was a landmark year for Translate Plus’ client relations.
It was a year when the agency maintained a leading market position and drove growth while prioritizing exceptional client relationships, achieveing a record-high 14% increase in sales revenue.
Four pillars of a client-centric approach
To take client relationships and connections to the next level, the agency introduced new quality assurance processes and initiatives, centered around a client-centric approach. The approach is rooted in four pillars: addressing client perception, monitoring client satisfaction at all times, team optimization, and secure AI technology implementation.
As Liina Pust, client services director, put it, “Our strategic implementation of a new client-focused approach resulted in an impressive 90% client satisfaction rate, demonstrating the consistent quality and reliability Translate Plus delivers to customers …