How award-winning Translate Plus keeps client satisfaction rates over 90% [Video]

It was a year when the agency maintained a leading market position and drove growth while prioritizing exceptional client relationships, achieveing a record-high 14% increase in sales revenue.

Four pillars of a client-centric approach

To take client relationships and connections to the next level, the agency introduced new quality assurance processes and initiatives, centered around a client-centric approach. The approach is rooted in four pillars: addressing client perception, monitoring client satisfaction at all times, team optimization, and secure AI technology implementation.

As Liina Pust, client services director, put it, “Our strategic implementation of a new client-focused approach resulted in an impressive 90% client satisfaction rate, demonstrating the consistent quality and reliability Translate Plus delivers to customers …