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Customers of cut-price courier Evri have spoken out about their delivery disasters, branding the company ‘awful’ and vowing never to use them again.
In 2023 the business, which is responsible for more than 700 million parcels every year, was placed bottom of customer satisfaction league tables by Citizens Advice and Ofcom.
The budget service, which changed its name from Hermes in 2022, also received a joint-bottom two-out-of-five-star rating following a Citizens Advice survey suggesting its new title had done little to revamp its reputation.
Now those who have suffered from missing packages and unhelpful customer service have revealed their delivery nightmares.
Jane Ensom, from Royston, Hertfordshire, had a parcel containing a vape dumped on the roadside where it was promptly taken by a passerby.