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Customers vow to boycott Sephora after trove of shoppers get same ‘error’ message – and fans fume chain is ‘the worst’ [Video]

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Brand Marketing on Social Media

SEPHORA has been under fire recently after frustrated customers encountered persistent issues with the retailer’s app.

The situation has sparked a wave of negative feedback on X, with some users even threatening to stop buying from the popular beauty company.

The Sephora app launched in 2010 (stock image)Credit: Alamy
Users were complaining of issues with the Sephora appCredit: Screenshot by @ItsDanaKay

The discontent among Sephora users was prominently voiced on social media.

“Never ever buying from @Sephora ever again. Worst website and customer service,” tweeted one person.

Another customer reported being unable to access her Sephora account despite multiple attempts to reset her password.

She said she kept receiving an error message pop-up.

Her attempts to resolve the issue, including using the “forgot my password” feature, were unsuccessful.

A third user shared a screenshot of an error message, writing, “What does this error mean @Sephora? This is not …

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