Customers Give Verint a Perfect Score for Overall Vendor Satisfaction in New Workforce Optimization Market Report [Video]

MELVILLE, N.Y., February 28,2023 – Verint^® (NASDAQ: VRNT), The Customer Engagement Company^®, today announced its achievement of perfect scores in multiple customer satisfaction categories in DMG Consulting LLC’s 2022-2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market Report.^*  Verint, positioned as a workforce optimization (WFO)/workforce engagement management (WEM) market leader for 16 consecutive years, achieved perfect scores (5.0 out of 5.0) in all 11 vendor satisfaction categories, all 10 WFO/WEM modules satisfaction categories and all seven WFO/WEM product features satisfaction categories.

DMG’s latest report, released in January, features seven leading and contending vendors and presents an in-depth analysis of the contact center workforce optimization/workforce engagement management market, trends, competitive landscape, product suites, technology, and innovation.

“Enterprises are trying to figure out how to deliver a consistently excellent customer experience to establish strong relationships, keep customers engaged, and cultivate long-term brand loyalty. It’s a fundamental issue that few enterprises have found a …